Following a link from one of the blogs I read I came across the OCLC report -
Online Catalogs: What Users and Librarians Want (2009). It was very timely. Our IT team are currently seeking feedback on a new online catalogue. I sent them some fairly detailed comments after having a look at it on Tuesday and have now forwarded them the link for this report. It was interesting (but not particularly surprising) to see that users and librarians wanted different things from the catalogue. The most popular addition with users was for online links whereas librarians wanted duplicate records merged.
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