Reading 2.2 - Redefining the library

This article made me think more deeply about the impact of technology on the library. Because I haven't been working in a library for very long I haven't been privy to the behind-scenes adjustments to enable new technologies to be introduced. The changes to the physical environment were obvious but I didn't consider the impact on the staff.
I particularly liked the quote on page 101 - "the individual searches alone without expert help and, not knowing what is undiscovered, is satisfied". I think Google has done the world a dis-service in making searching look easy. People don't realise that they don't know how to search properly. I had a gentleman the other day wanting fairly detailed information on Stephenson's Rocket and we didn't have much in the collection. I suggested that I try looking on the Internet and he said that he had looked already and there wasn't anything! He was wrong of course. We need to teach Internet searching but I suspect that the 'digital generation' won't come to classes on anything as 'easy' as searching. It should be being taught in schools but, from my experience, it isn't yet or at least not consistently and well.